Terms of Service

1. Overview and Definitions

Testabrand Canada is a cashback campaigns platform operated by Purple Panda Limited at ca.testabrand.com. We connect brands seeking genuine product feedback with Canadian consumers.

For the purposes of these Terms:

• Cashback Campaign — a campaign where you purchase a product, complete required steps, and submit a claim for Coins representing all or part of the purchase price.
• Discount Campaign — a deal or discount-only campaign that provides access to a reduced purchase price but does not earn Coins.
• Claim — a submission by you requesting Coins after completing campaign steps.
• Approved Claim — a claim that has been verified and approved by Testabrand in its discretion.
• Coins — promotional loyalty credits awarded through Approved Claims as described in Section 6.
• Payout — a transfer of value to your nominated payment method in exchange for redeemed Coins.
• Campaign Deadline — the date and time by which a required campaign step must be completed.
• Purchase Price — the amount you paid for the product, excluding taxes, shipping, handling, marketplace fees, currency-conversion costs, and optional charges unless the campaign expressly states otherwise.

Testabrand CA is not affiliated with Amazon, Amazon.ca, Amazon.com, or PayPal. We act solely as an intermediary between brands and testers.

2. Eligibility

To participate in Testabrand CA campaigns, you must:

• Be a Canadian resident (any province or territory)
• Be 18 years of age or older and legally capable of entering binding agreements
• Have a valid, personal Amazon.ca account
• Have a valid payment method that can receive CAD payments
• Have a valid email address and provide accurate registration information

We reserve the right to request identity verification at any time. Providing false eligibility information may result in account termination and forfeiture of pending Coins.

3. User Representations and Responsibilities

By using the platform you represent and warrant that:

• All account, order, survey, and payout information you provide is accurate, complete, and not misleading
• You are the genuine purchaser and participant unless a campaign expressly permits otherwise
• You are authorized to use the payment account and marketplace account you submit
• You will comply with applicable laws, platform rules, campaign instructions, and these Terms
• You will not impersonate another person or use another person's information without authority
• Your submissions will not infringe third-party rights or contain unlawful content

4. Campaign Participation

When you book a campaign slot, you agree to:

• Purchase the specified product from Amazon.ca using your own Amazon account and payment method, within the timeframe provided in the campaign instructions
• Submit your order confirmation and Order ID as proof of purchase through your Testabrand CA dashboard
• Receive and genuinely use or evaluate the product
• Complete the campaign survey honestly and in good faith within the stated deadline
• Submit your claim through the platform dashboard once the survey is completed

Completing campaign steps allows you to submit a claim for review. Coins are awarded only after Testabrand verifies that all eligibility requirements, campaign instructions, deadlines, purchase conditions, survey requirements, and these Terms have been satisfied. Booking or participating in a campaign does not guarantee claim approval, Coins, reimbursement, or payout. Failure to complete required steps within required timeframes may result in claim denial and/or slot forfeiture.

The amount displayed on a campaign page is the maximum potential Coins award unless expressly stated otherwise. Taxes, shipping, handling, marketplace fees, currency-conversion costs, and optional charges are excluded unless the campaign expressly includes them.

5. Claim Review, Approval, and Rejection

Testabrand may approve, reject, place on hold, reduce, reverse, or request additional evidence for a claim where reasonably necessary. A claim may be rejected or reversed if:

• Campaign requirements were not completed correctly or on time
• The product, quantity, seller, marketplace, ASIN, variation, or purchase method did not match the campaign
• The order was cancelled, refunded, returned, disputed, charged back, or otherwise not completed
• Proof of purchase is incomplete, altered, duplicated, misleading, illegible, or unverifiable
• The same order, account, household, payment method, address, device, or person was used contrary to campaign limits
• You provided inaccurate information
• Fraud, automation, account sharing, resale, or abuse is suspected
• The campaign was published with a material error
• The brand failed to fund or cancelled the campaign before a valid claim arose, subject to applicable law
• Payment would violate law, marketplace rules, these Terms, or campaign instructions

Testabrand may request additional evidence within a reasonable period after submission or approval where fraud, refund, return, duplicate participation, or payment error is later discovered.

6. Product Handling — Critical Rules

These restrictions exist because Testabrand CA works with brands who provide Coins in exchange for genuine consumer feedback. Returning or reselling products undermines this arrangement and harms participating brands.

7. Surveys and Feedback

All survey responses must be:

• Honest and genuine — based on your actual use and experience of the product
• Original — you may not copy responses from templates, AI tools, or other sources
• Complete — all required fields must be filled in with substantive responses

Claim approval and compensation do not depend on whether feedback is positive or negative. Testabrand and campaign sponsors will not require a particular rating, sentiment, conclusion, or wording. Do not include identifying, financial, medical, or other unnecessary sensitive information in free-text survey answers.

Submitting fraudulent, copy-pasted, or intentionally misleading survey responses is grounds for account termination and denial of Coins.

Survey Content and Licence

You retain ownership of original feedback you submit. You grant Testabrand a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to store, reproduce, analyze, aggregate, de-identify, summarize, translate, and share that feedback for campaign administration, brand reporting, fraud prevention, research, platform improvement, and lawful business purposes. Testabrand will not publicly attribute feedback to you by name without consent, except where permitted or required by law.

You must not submit copyrighted material belonging to others, confidential information, personal data about other individuals, or unlawful content.

8. Coins and Payments

Nature of Coins

Coins are promotional loyalty credits used solely within the Testabrand platform. Coins are not legal tender, currency, a deposit, a security, a gift card, or property, and have no value outside the platform. Coins cannot be sold, transferred, assigned, inherited, pledged, or exchanged between users.

Earning and Conversion

• Subject to these Terms, 100 valid Coins may be eligible for redemption for CAD $1.00. The stated conversion rate may be changed prospectively by publishing updated Terms, but changes will not reduce Coins already validly redeemed before the effective date.
• The Coins amount for each campaign is set by Testabrand and displayed on the campaign page at the time you book your slot.
• Coins are credited to your account after your claim is reviewed and approved, typically within 3–7 business days of claim submission. Processing times are estimates only and are not guaranteed. Delays may result from verification, fraud review, technical problems, incomplete information, banking or payment-provider processing, legal requirements, holidays, or circumstances outside Testabrand's reasonable control.
• Coins do not expire, provided your account remains active and in good standing.
• Exclusive deal campaigns are discount-only and do not earn Coins.

Payouts

• Coins can be redeemed for a CAD payment to the payment method on file in your profile.
• Testabrand CA is not responsible for any payment-provider fees, currency conversion fees, or delays caused by third-party payment providers.
• Payout details must be accurate and belong to the account holder. We are not responsible for payments sent to an incorrectly provided payment address.
• Failed payouts due to incorrect payment information will be held. You must correct your payment details and re-request the payout within a reasonable period or the payout may be forfeited.
• Coins will not be issued until proof of purchase and a completed survey have been submitted and approved.

Overpayment and Recovery

If Coins or money are credited or paid in error, duplicated, obtained through an invalid claim, or later become ineligible because of a refund, return, chargeback, cancellation, fraud, or Terms violation, Testabrand may:

• Reverse the Coins
• Offset the amount against present or future balances
• Suspend future payouts
• Request repayment
• Use lawful collection methods
• Pursue other available remedies

You must promptly notify Testabrand of any known payment or Coins errors.

9. Prohibited Conduct

In addition to the product handling rules in Section 6, the following are strictly prohibited:

• Creating multiple accounts to claim more than one slot per campaign
• Sharing your account credentials with another person
• Purchasing a product under someone else's Amazon account to claim Coins
• Booking a slot with no intention to complete the campaign
• Submitting another person's order confirmation as your own
• Posting, selling, or sharing Testabrand CA campaign instructions publicly
• Attempting to manipulate product ratings, reviews, or seller accounts on Amazon or any other platform
• Using bots, scripts, or automated tools to interact with the Testabrand CA platform

10. Account Suspension and Termination

Testabrand may restrict, suspend, investigate, or terminate an account where it reasonably believes the user has violated these Terms, created risk or liability, engaged in fraud or misuse, compromised platform security, breached campaign rules, or exposed Testabrand or another party to legal or reputational risk. Testabrand may suspend claim and payout processing during an investigation.

Grounds for suspension or termination include but are not limited to:

• Any material violation of these Terms of Service
• Fraudulent, deceptive, or abusive behavior
• Repeated failure to complete booked campaigns
• Knowingly false, abusive, duplicative, or fraudulent payment disputes or chargebacks — provided that Testabrand will not suspend or terminate an account solely because a user makes a good-faith complaint, exercises a statutory right, or disputes a genuinely unauthorized transaction

Upon termination:

• Valid, approved, and undisputed balances may remain eligible for payout, subject to verification and lawful set-off
• Pending, invalid, fraudulent, duplicated, refunded, or disputed claims may be cancelled
• Testabrand may retain records reasonably necessary for fraud prevention, disputes, enforcement, accounting, and legal compliance
• Provisions intended by their nature to survive termination remain effective

No appeal is guaranteed but may be requested by contacting support.

11. Third Parties, Amazon Independence, and Product Safety

Amazon, Amazon.ca, Amazon.com, PayPal, and any brands or marketplaces referenced on the platform are independent third parties unless expressly stated otherwise. They do not sponsor, endorse, administer, or guarantee Testabrand campaigns. Testabrand does not control product listings, prices, inventory, shipping, product quality, marketplace accounts, marketplace policies, payment-provider systems, refunds, recalls, or third-party service availability. All third-party names and trademarks belong to their respective owners and are used for identification only.

Products are manufactured, sold, fulfilled, warranted, and supported by independent brands, sellers, marketplaces, or manufacturers — not by Testabrand. Testabrand does not make warranties about product safety, quality, legality, ingredients, suitability, durability, authenticity, availability, or fitness for a particular purpose. Users must follow product instructions, warnings, age restrictions, allergy information, and safety notices and should stop using a product and contact the seller or manufacturer if a safety issue arises.

Nothing in these Terms excludes liability that cannot legally be excluded.

12. Platform Errors and Campaign Cancellation

Testabrand may correct typographical, pricing, campaign, Coins, eligibility, availability, payout, or technical errors at any time. If a campaign displays an obvious or material error, Testabrand may suspend or cancel the campaign or correct the affected claim before payout. Testabrand will not knowingly rely on this clause to avoid a valid obligation after a user has reasonably relied on an accurate confirmed offer, except where permitted by law.

Testabrand may modify, pause, limit, or cancel a campaign due to inventory changes, funding limitations, brand instructions, suspected fraud, technical errors, legal concerns, marketplace changes, or circumstances outside Testabrand's reasonable control. Campaign cancellation will not ordinarily affect a valid claim based on a qualifying purchase completed before cancellation, unless the claim is invalid, the campaign contained a material error, payment would violate law or marketplace rules, or another lawful exception applies.

13. Disclaimer of Warranties

To the maximum extent permitted by law, Testabrand disclaims all express, implied, statutory, and collateral warranties or conditions, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, security, and error-free operation.

Testabrand does not warrant that:

• Campaigns will remain available
• Any user will qualify for any campaign
• Any claim will be approved
• Any specific amount of Coins will be earned
• Payment providers will complete a payout by a specific date
• The platform will be uninterrupted or free of errors
• Defects will always be corrected

These exclusions apply only to the extent permitted by applicable law.

14. Limitation of Liability

To the maximum extent permitted by law, Testabrand and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, opportunity, goodwill, data, or use.

To the maximum extent permitted by law, Testabrand's aggregate liability arising from or relating to the platform, a campaign, or these Terms will not exceed the greater of:

• The amount of valid and approved Coins or payouts directly disputed by you; and
• CAD $100

This limitation does not apply to liability that cannot lawfully be limited, including liability resulting from fraud, wilful misconduct, or other liability that applicable law prohibits from being excluded.

15. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Testabrand, its affiliates, officers, directors, employees, contractors, and service providers from third-party claims, losses, liabilities, damages, penalties, and reasonable legal costs arising from:

• Your fraud, misconduct, or violation of these Terms
• Information or content you submit
• Your infringement of another person's rights
• Your resale or unlawful use of a campaign product
• Your violation of marketplace or payment-provider rules
• Your breach of applicable law

This obligation does not apply to the extent a claim was caused by Testabrand's own unlawful conduct.

16. Force Majeure

Testabrand is not responsible for delay or failure caused by events outside its reasonable control, including internet or cloud outages, payment-network failures, marketplace disruptions, cyberattacks, labour disputes, natural disasters, public-health emergencies, government action, war, civil disturbance, or failure of a campaign sponsor or service provider, except to the extent applicable law requires otherwise.

17. Governing Law and Disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Subject to any non-waivable consumer right to bring proceedings elsewhere, the courts located in Ontario will have exclusive jurisdiction over disputes arising from these Terms.

Nothing in these Terms deprives a consumer of protections that cannot be waived under the laws of their province or territory.

Internal Dispute Process

Before commencing formal proceedings, you must first send a written description of the dispute to support@testabrand.com and allow Testabrand at least 30 days to investigate and attempt resolution, except where urgent relief or applicable law permits otherwise.

18. Changes to These Terms

Testabrand may update these Terms by publishing the revised version on ca.testabrand.com. The "Last updated" date indicates the latest revision. You are responsible for reviewing the Terms periodically and before participating in a campaign.

Except where direct notice or renewed acceptance is required by applicable law, updated Terms may take effect on the date stated in the published version without individual email, text, or in-app notice. Material changes will ordinarily apply prospectively. Testabrand will provide additional notice or obtain renewed acceptance where required by law.

Continuing to use the platform after the effective date constitutes acceptance to the extent permitted by law. If you do not agree, you must stop using the platform and may request account closure. Testabrand will not retroactively change payment rules after a claim has been validly completed.

19. General

• Entire Agreement. These Terms, the Privacy Policy, applicable campaign rules, and any incorporated policies form the entire agreement regarding use of the platform.
• Severability. If a provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
• No Waiver. Failure to enforce any provision is not a waiver of the right to enforce it in the future.
• Assignment. You may not assign your account or rights under these Terms. Testabrand may assign the agreement in connection with a reorganization, financing, merger, acquisition, or sale, subject to applicable law.
• No Agency. Use of the platform does not create employment, partnership, agency, franchise, fiduciary, or joint-venture relationships between you and Testabrand.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Survival. Payment recovery, fraud, intellectual property, disclaimers, liability, indemnity, disputes, and other provisions intended by their nature to survive termination will remain effective after these Terms end.

20. Referral Program

• How it works. If you refer a new tester to Testabrand Canada using your unique referral link, and that referee (a) creates an account and (b) has their first product claim approved, you will receive 500 Coins (equivalent to CAD $5) credited to your account as referral coins.
• One reward per referee. You may only earn a referral reward once per referred tester. Referring the same person multiple times yields no additional reward.
• Fraud and abuse. Referrals flagged for suspected abuse — including but not limited to self-referral, coordinated fake accounts, or multiple sign-ups from the same IP address — will be reviewed by Testabrand staff. We reserve the right to withhold, cancel, or clawback referral rewards and suspend accounts involved in referral fraud.
• No cash value. Referral coins supplement but do not replace cashback coins earned through campaign participation. Referral coins are subject to the same withdrawal conditions and minimums as all other coins on the platform.
• Program changes. We reserve the right to modify or discontinue the referral program at any time without notice. Rewards already credited at the time of any change are unaffected.
• Taxes. You are solely responsible for any tax obligations arising from referral rewards. Testabrand does not provide tax advice.

21. Contact

If you have questions about these Terms or wish to raise a dispute, contact us at support@testabrand.com.